Frequently Asked Questions (FAQs)
Welcome to the Ascend Active FAQ page. We’ve compiled answers to your most common questions about our products, orders, shipping, and more. If you can’t find what you’re looking for, feel free to contact us here: Contact – Ascend Active or email our team at support@ascendactive.co.uk — we’re always happy to help.
Q: What makes Ascend Active unitards different from others?
A: Our unitards are designed to do what traditional sports bras and leggings can’t — sculpt, support, and move as one. The seamless one-piece design eliminates waistband digging and constant readjusting, giving you total comfort and confidence from warm-up to wind-down.
Q: What materials do you use?
A: Our unitards are made from a premium Nylon : Elastane/Spandex blend , offering breathability, four-way stretch, and moisture-wicking comfort. Each fabric is rigorously tested for squat-proof performance and long-lasting elasticity.
Q: Are your products true to size?
A: That depends on the range — For the best fit, please refer to Size Guide – Ascend Active before placing your order. If you’re between sizes, we recommend sizing up for your preferred fit.
Q: Will the fabric be see-through?
A: Absolutely not. Our fabrics are squat-proof and non-sheer, even under bright lighting.
Q: How should I wash my Ascend Active pieces?
A: To keep your pieces in peak condition:
- Machine wash cold (30°C)
- Avoid fabric softeners and bleach
- Hang dry — do not tumble dry
Do not iron or dry clean
Proper care helps preserve shape, elasticity, and colour vibrancy.
Q: Can I change or cancel my order after placing it?
We begin processing orders quickly to ensure fast delivery, so if you’d like to make changes or cancel your order, please contact us as soon as possible at support@ascendactive.co.uk within 12 of placing it.
Q: What payment methods do you accept?
A: We accept all major payment methods, including:
- Visa, MasterCard, American Express
- PayPal
- Apple Pay / Google Pay
- Shopify Pay
Q: I typed the wrong shipping address — help!
A: Please email us as soon as possible at info@ascendactive.co.uk with your correct address. If your order hasn’t been dispatched yet, we’ll update it for you. Once shipped, we’re unable to make changes.
Q: Where do you ship from?
A: All orders are dispatched from our UK fulfilment centre via Royal Mail for tracked and reliable delivery.
Q: Do you ship internationally?
A: Currently, we only ship to the UK. In the future, we will be expanding to EU,US,AE. Sign up to our mailing list to stay updated on worldwide shipping here:
Q: How long does delivery take?
A: UK Standard Shipping: 3–5 working days.
All orders are tracked, and you’ll receive a tracking link via email once dispatched.
Q: How much does shipping cost?
A: UK Standard: £3.99
We offer free shipping on all orders over £99
Q: What is your return policy?
A: We get it, sometimes things don't fit just right. accept returns within 14 days of delivery, as long as items are unworn, unwashed, and in original packaging with tags attached. To start a return, email:
returns@ascendactive.co.uk
Q: Do you offer free returns?
A: No we do not offer free returns — we do however offer free exchanges for differing size / item.
Q: Can I exchange my item for another size or colour?
A: Yes! Exchanges are subject to stock availability. Start your exchange by emailing us at: returns@ascendactive.co.uk
Q: What if my item arrives damaged or faulty?
A: In the unlikely event an item arrives faulty, please email photos and your order number to: returns@ascendactive.co.uk within 7 of receiving your order. We’ll arrange a replacement or refund as quickly as possible.
Q: How can I contact customer support?
A: You can reach us via Contact – Ascend Active
- Email: info@ascendactive.co.uk
- Contact form: Contact – Ascend Active
- Business hours: Mon–Fri, 9am–5pm GMT
We aim to respond within 24-48 hours.
Q: Do you have a physical store?
A: Currently, Ascend Active is an online-only brand, allowing us to keep costs lower and focus on delivering premium products directly to your door!
Q: How can I collaborate with Ascend Active?
A: We love partnering with content creators, athletes, and influencers who share our mission to “Ascend to Greatness.”
If you’re interested in working with us, please reach out and say hello via our social media pages at:
Instagram: ACND.uk
TikTok: ACND.uk
or email us at: marketing@ascendactive.co.uk
Q: Do you have an affiliate or ambassador program?
A: We are currently working on a ambassador program that rewards loyal customers and creators who love our brand, which will include an affiliate program.
Please email us at: marketing@ascendactive.co.uk to express your interest. We look forward to hearing from anyone who is shares the same values and loves our brand!
Q: Do you offer discounts or sales?
We occasionally run limited-time offers during key launches or events such as Black Friday and new collection drops.
Sign up to our mailing list here for discounts, fitness tips and weekly motivation here:
Follow @ACND.uk on Instagram and Tiktok and join our mailing list to be the first to know when exclusive promotions go live.
Q: How can I stay updated on new releases?
Subscribe to our newsletter or follow us on social — you’ll get early access to new colourways, limited drops, and launch announcements before anyone else.
To sign up for our newsletter, fill in your details at the bottom of: Ascend Active | Premium Women’s Unitards & Activewear UK
Q: What makes Ascend Active different?
Every design starts with a clear purpose — to sculpt, support, and move with you. From the ribbed compression panels to the contoured seams, our pieces are engineered for performance and confidence.
Q: How do you ensure product quality?
We work closely with trusted production partners and personally approve every sample before it goes into production. Each unitard is tested for stretch, shape retention, and colour accuracy to make sure it performs — and flatters — exactly as intended.
Q: Are your designs limited edition?
Yes. We release collections in small, curated drops to keep each piece exclusive and intentional. Once a colourway or design sells out, it may not return — so you’ll always have something special in your wardrobe.
Q: How do your unitards fit?
Our pieces are designed to contour to your body like a second skin — supportive where you need it, sculpting where you want it. They feature ribbed waist panels for compression and removable pads for customizable comfort.
Q: Do you prioritize quality over quantity?
Always. We produce in small batches to maintain quality control and ensure each piece lives up to the Ascend Active standard. We are currently carrying out an 100% quality check on our products before they are delivered to you.
Shop The Form Range
Take a look at our latest range of sculpting unitards to upgrade you fitness journey.